Narcissus Flower School T&Cs
1.1 Full payment of the course fees must be received two weeks prior to commencement of courses of length one week or more. Your place on the course cannot be guaranteed until full payment is received.
1.2 All fees stated are inclusive of VAT at the prevailing rate.
2 MINIMUM AGE REQUIREMENT
You must be at least eighteen years old at the time of booking.
3 METHODS OF PAYMENT
3.1 Fees can be paid in person at our shop at 87 Broughton Street, online, by bank transfer (please contact us for account details) or by credit card on the telephone. We do not accept payment via cheque.
3.2 Fees of £500 or less can also be paid in cash. Fees of over £500 can only be paid in cash by prior arrangement. Any refund of cash bookings can only be made by bank transfer.
4 NON-UK RESIDENTS
4.1 Please include contact details for your UK stay when making your booking in case we need to contact you prior to course commencement.
4.2 Please ensure that your booking is confirmed and that the course is running before you make any travel arrangements. We cannot offer refunds for travel or accommodation costs.
5.1 If you do not hold a UK / EU / EEA passport, you may require a visa that allows you entry to the U.K. in order to take one of our courses. For more information, please see the UK Home Office website at http://www.gov.uk. It is your responsibility to determine how far in advance you need to apply for a visa if it is required, and to allow sufficient time to obtain a visa.
5.2 If you are refused entry to the UK, you will not be eligible for a refund of course fees.
5.3 If your visa is delayed, you will also not be eligible for a refund of course fees. At our discretion, however, we will consider transferring you to another course at a later date.
6 CANCELLATIONS AND REFUNDS
6.1 Cancellations by you
6.1.1 You may cancel your place on an evening or day class up to 14 days before the class start date. Under these circumstances you will be entitled to a full refund of course fees.
6.1.2 If you are unable to attend a class or classes due to illness, we may allow you to transfer to a class at a later date, at our discretion and depending on availability.
6.1.3 If you are unable to attend a class or classes due to personal or professional reasons, you will not be entitled to a refund or to automatically transfer to another course. However, we will consider such action that we believe to be fair and reasonable. A friend or family member may attend in your place with prior arrangement with our school.
6.1.4 You may cancel your place on a professional course up to one month before the course start date. Under these circumstances you will be entitled to a full refund of course fees, less the required deposit fee for the course purchased.
6.1.5 If you wish to cancel within one month of the professional course start date you will not be entitled to a refund. However, at our discretion and subject to availability, you may be able to use the course fee as credit towards a future course.
6.1.6 If you have booked a professional course within one month of its start date, condition 6.1.5 will apply.
6.1.7 Cancellation requests must be made in writing to firstname.lastname@example.org
Please note that refunds can take up to three weeks to process.
6.2 Cancellations by us
6.2.1 Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received. We reserve the right to amend or cancel any of our courses.
6.2.2 If we cancel a course, we shall endeavour to give you at least one week’s notice. You will have the option of transferring to another course or having a full refund of the fees, which we will return to you within three weeks.
6.2.3 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or timetabling constraints as set out above, beyond the cost of the course fee.
7 COURSE TRANSFERS
7.1 You may transfer on to another course up to two weeks for an evening or day class and one month before a professional course start date subject to availability.
7.2 You may not transfer on to another course within two weeks of an evening or day class or one month of a professional course start date.
7.3 If you have booked a course within one month of its start date condition 7.2 will apply.
7.4 Students may transfer courses once only.
7.5 Students may not transfer to another course once it has started.
7.6 Transfer requests must be made in writing to email@example.com
8 PROFESSIONAL COURSE CERTIFICATES
8.1 To achieve a certificate of attendance you must attend at least 80% of a professional course.
8.2 You will be presented with a certificate at the end of the course and the name given on the booking form will be the one that appears on the certificate.
8.3 If you miss the last session of the course, your certificate can be posted to you within the UK at no additional charge.
8.4 There will be an additional postage charge for certificates sent outside of the UK.
8.5 You may also collect your certificate from the Narcissus Flower School by prior arrangement.
8.6 Replacement certificates can be produced up to one year after completion of your course, but will be subject to an administrative fee of £25.
9 MATERIALS AND EQUIPMENT
All materials and flowers are included in the course fees.
10 PHOTOGRAPHY AND VIDEO
10.1 You may take as many photographs of your own work as you wish during the course.
10.2 Please ask permission of other students before taking photographs of their work, or using their work on your website.
10.3 You are not permitted to take videos during tutor demonstrations at the Narcissus Flower School.
11 STUDENT CONDUCT
Students are expected to conduct themselves in a professional manner and to recognise that other students also require support and assistance. If a student becomes persistently disruptive, we reserve the right to issue an oral or written warning and, if this does not resolve the situation, we may, at our discretion, ask the student to leave the course.
12 HEALTH AND SAFETY
12.1 Students are expected to follow Health and Safety guidelines that are given at the start of each course.
12.2 Students are asked to wear appropriate clothing and footwear during the course.
12.3 Students who fail to comply with Health and Safety rules will be unable to participate in the course.
13 FORCE MAJEURE
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery or heating, lighting, air conditioning or telecommunications equipment, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, or failure in the external supply of electricity, water or telecommunications (including internet) connections.
14 APPLICABLE LAW
These Terms and Conditions shall be read and construed in accordance with British law and any dispute between us will be dealt with by the British Courts.
15 GIFT VOUCHERS: SPECIAL TERMS AND CONDITIONS
15.1 Gift vouchers are purchasable online, over the phone or in person at our shop at 87 Broughton Street. NFS gift vouchers are issued in £ sterling. Your gift voucher is non-refundable and cannot be exchanged for cash/credit, and cash/credit refunds will not be available for purchases made with the voucher.
15.2 Gift vouchers bought for specific classes are non-transferrable to other classes. Please refer to our Cancellations and Refunds Policy (6) if you are unable to attend due to illness or other personal or professional reasons.
15.3 Questions regarding our NFS gift vouchers should be sent to us at firstname.lastname@example.org
NFS WEBSITE ACCESS
TERMS OF SERVICE
We reserve the right at any time to modify or discontinue the Narcissus Flowers Ltd. website (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Narcissus Flowers Ltd. website.
In using our website you agree to act in accordance with the law and accept and abide by all of our Terms and Conditions and Terms of Service. You may not alter, amend, impair or interfere with our website in any way. If you default negligently in any obligations set out in these Terms of Service, you shall be liable for all losses and damages that this may cause to The London Flower School Limited.
The price of any or all of our products will be as quoted on our website except in cases of obvious error. The prices of Narcissus Flower School courses are liable to change at any time and we reserve the right to modify or discontinue a service without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of a service. All of the prices given on our website are inclusive of VAT at current rates.
REFUSAL OF TRANSACTION
We reserve the right to refuse to process an order for any reason, or refuse service to anyone at our sole discretion and at any time during the ordering process.
Upon placing your order online, you will be sent a confirmation e-mail detailing your order. Your place on the course is then confirmed.
If you have any queries regarding your order, please contact email@example.com
Should we have any queries relating to your order, we will contact you by e-mail or telephone as soon as possible within the order process.
By placing an order through our website, you warrant that you are both legally capable of entering into a binding contract, and are at least eighteen years of age.
ERRORS, INACCURACIES AND OMISSIONS
Although we make every effort to be accurate, there may be information on our website that contains typographical errors, inaccuracies or omissions which may relate to course descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information on our website if it is inaccurate at any time without prior notice (including after you have booked a course).
We undertake no obligation to update, amend or clarify information on our website, including without limitation, pricing information, except as required by law.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights regarding the Narcissus Flowers Ltd. website including, but not limited to, text, graphics, design, logos, photographs, images and all other materials are owned by Narcissus Flowers Limited. No trademarks or content may be copied, reproduced, sold or used without our prior written consent. If we believe our intellectual property rights to have been breached you must at our direction return, delete or destroy any copies of the materials you have duplicated.
In addition to other prohibitions as set forth in our Terms and Conditions and Terms of Service, you are prohibited from using our website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our business or any related businesses, other websites, or the Internet. We reserve the right to terminate your use of our website or any related website for violating any of the prohibited uses.